TERMS AND CONDITIONS

Last updated 7 September 2026

This document governs access to and use of the website www.mative.cloud, which presents the company, the services and the technologies offered by Mative S.r.l. The Application is informational only: it hosts no contact forms, no support requests and no private area — those are on www.mative.ai and on the service console.

1. Identification of the Owner

Pursuant to Article 12 of Italian Legislative Decree 70/2003:

  • Company name: Mative S.r.l.
  • Registered and operating office: Via San Pio da Pietrelcina 81, 83100 Avellino (AV), Italy
  • Tax code and VAT number: 03190070643
  • Registered with the Companies Register of Avellino — REA no.: AV-307398
  • Share capital: € 10,000.00 fully paid up
  • Certified e-mail (PEC): mative@pec.cloud (provider: Aruba PEC S.p.A.)
  • E-mail: info@mative.ai
  • Telephone: +39 0825 1920080

2. Definitions

For the purposes of these Conditions, the following terms, in the singular and the plural, have the meaning set out below:

  • Owner: Mative S.r.l., as identified in § 1.
  • Application: the website www.mative.cloud and the services accessible through it.
  • User: any person who accesses or uses the Application.
  • Professional User: a natural person of legal age or a legal entity acting in the course of its business, commercial, craft or professional activity, or a public body.
  • Products: the digital products and services of the Mative Cloud suite and the related professional services offered by the Owner.
  • Supply Contract: the separate agreement governing the supply of the Products, concluded as set out in § 5.
  • Conditions: this document.

3. Intended audience and nature of the Application

The Application is addressed exclusively to Professional Users. The Owner's Products are intended for businesses, professionals and public bodies and are not offered to consumers within the meaning of Article 3(1)(a) of Italian Legislative Decree 206/2005 (the “Consumer Code”).

The Application does not host an online purchase process: it is not possible to place an order, make a payment or take out a subscription through the site. Information about the Products, their prices and commercial terms published on the Application is for information and promotional purposes only and does not constitute an offer to the public within the meaning of Article 1336 of the Italian Civil Code.

The Application is not intended for persons under eighteen years of age.

4. Scope and amendment of the Conditions

Use of the Application implies acceptance of these Conditions. A User who does not wish to accept them must refrain from using the Application and its services.

The Owner may amend the Conditions for regulatory, technical or organisational reasons. Amendments take effect upon publication on the Application, with an update of the date shown above, and have no retroactive effect on contracts already concluded.

Where the User has an ongoing contractual relationship with the Owner and the amendment is materially unfavourable to them, the Owner will give notice to the e-mail address indicated by the User with at least 30 (thirty) days' prior notice. Within that period the User may withdraw from the relationship without penalty or charge, by written notice; failing that, the amendments will be deemed accepted.

The Owner reserves the right to change at any time the graphical interface of the Application, its contents and their organisation, and any other aspect of the functionality and management of the Application.

Users are invited to save or print a copy of these Conditions for future reference.

5. Conclusion of the Supply Contract

A Professional User interested in the Products submits a request to the Owner by e-mail, through the commercial channels, or through the forms on www.mative.ai. The request is a mere expression of interest and binds neither party.

The Owner issues a written commercial proposal setting out the description of the Products, the consideration or the method for determining it, ancillary charges, delivery times and methods, duration and renewal terms.

The Supply Contract is concluded upon written acceptance of the proposal by the Professional User and confirmation by the Owner. In the event of conflict between these Conditions and the Supply Contract, the latter prevails.

Descriptions and images of the Products published on the Application may contain inaccuracies or differ from the Product actually supplied; images are representative and do not form part of the contract. The description contained in the commercial proposal prevails in all cases.

6. Registration and credentials

The Application itself involves no registration: the access page merely forwards the User to the service console (my.mative.cloud) using the account code stated in their contract. Registration and credentials concern the console and the Products, and are governed by the Supply Contract; the User must provide truthful, complete and up-to-date data and expressly accept the Privacy Policy and these Conditions.

Access credentials are personal and may not be transferred to third parties. The User must keep them with due care, maintain their confidentiality and inform the Owner without delay of any suspected misuse or disclosure, by opening a ticket on the Mative Helpdesk platform.

The User warrants the truthfulness and completeness of the information provided at registration and shall hold the Owner harmless from any prejudice arising from breach of the rules on registration or on the safekeeping of credentials.

7. Termination of the account

A registered User may stop using the Application at any time and request deactivation or deletion of their account through the Application's interface, where available, or by opening a ticket on the Mative Helpdesk platform.

In the event of a breach of these Conditions or of applicable law, the Owner may suspend or close the User's account. Save in cases of serious breach, orders of the authorities or immediate security risks, the Owner will send prior written notice granting a reasonable period to remedy the breach.

Termination of the account does not affect obligations already accrued, nor any Supply Contract in force, which remains governed by its own provisions.

8. Consideration and payments

The consideration for the Products, VAT and any ancillary charges are set out in the commercial proposal referred to in § 5. Where the nature of the Product does not allow the consideration to be determined in advance, the method for calculating it is stated.

The Owner may amend its price lists at any time; such amendments do not affect contracts already concluded. For continuing relationships, changes in consideration are notified with the notice period set out in the Supply Contract or, failing that, with the notice period set out in § 4.

Payment is made on the terms and by the methods set out in the Supply Contract and in the invoice. Processing of any electronic payments is entrusted to specialised third-party providers: the Owner never comes into possession of payment card data. If the third-party provider declines authorisation, the Owner is not required to supply the Products and is not liable for the failure of the transaction.

Invoices are issued on the basis of the data supplied by the User, who warrants that it is truthful and correct and holds the Owner harmless from any consequence arising from incorrect or incomplete data.

9. Subscriptions, renewal and trial period

Certain Products are offered on a subscription basis. Duration, consideration, billing frequency and renewal terms are defined in the Supply Contract.

Unless otherwise agreed, the subscription renews automatically for periods of equal duration. The User may prevent renewal by giving notice within the notice period set out in the Supply Contract, through the Application's interface where available or by opening a ticket on the Mative Helpdesk platform. The Owner will send a written reminder at least 30 (thirty) days before each automatic renewal.

Where provided for, the Owner may grant a trial period, free of charge or on discounted terms, whose features and duration are specified case by case. The User may end the trial at any time before it expires, at no cost, by the same means indicated above. At the end of the trial period, absent such termination, the subscription is deemed to be taken out on the commercial terms communicated when the trial was requested; those terms are expressly restated in the trial activation message. The Owner may modify or discontinue the offering of trial periods for the future, without affecting trials already activated.

10. Supply of the Products

The Owner supplies the digital Products and services by the methods and within the time limits set out in the Supply Contract.

Where supply proves impossible within the agreed time limit, the Owner will promptly give written notice to the User, indicating the new expected time limit or the reasons making supply impossible. Where the User does not wish to accept the new time limit, or supply has become definitively impossible, the User may terminate the contract and obtain a refund of amounts already paid in respect of the part not performed, using the same payment method and in any event within 14 (fourteen) days of the notice.

11. Withdrawal by the Professional User

The right of withdrawal provided for by Articles 52 et seq. of the Consumer Code is reserved by law to consumers and does not apply to the Professional User.

That said, the Owner grants as a matter of contract to the Professional User the option to withdraw from the Supply Contract, without penalty and without giving reasons, within 14 (fourteen) days of the conclusion of the contract, by opening a ticket on the Mative Helpdesk platform, using the form set out in § 13 or any other unequivocal written statement.

Where withdrawal is exercised in time and correctly, the Owner refunds the payments received using the same method as the initial transaction, without delay and in any event within 14 (fourteen) days of receiving the notice of withdrawal.

The option to withdraw under this article does not apply in the cases set out in § 12 and is granted purely as a contractual concession: its exclusion in individual relationships, where expressly agreed in the Supply Contract, does not constitute a breach.

12. Exclusions from the option to withdraw

The option to withdraw under § 11 may not be exercised in relation to:

  • Products made to measure or clearly personalised to the User's specific requirements, including bespoke software development, integrations and custom configurations;
  • professional services fully performed before notice of withdrawal is given;
  • digital Products whose supply has already begun, where the User expressly requested that performance start before the expiry of the withdrawal period and acknowledged the resulting loss of the option to withdraw;
  • third-party licences and services already activated on the User's behalf and not cancellable under the third-party provider's terms;
  • Products whose consideration is linked to market fluctuations beyond the Owner's control that may occur during the withdrawal period.

Where performance of the service has begun and is not complete at the time of withdrawal, the User shall pay the Owner an amount proportionate to the services actually rendered up to that point.

Withdrawal from a subscription does not give rise to any refund of consideration relating to periods already enjoyed or Products already supplied.

For any clarification, please contact the Owner by opening a ticket on the Mative Helpdesk platform.

13. Withdrawal form

A User wishing to exercise the option set out in § 11 may use the following form, completing it in full and submitting it via a ticket on the Mative Helpdesk platform before the deadline expires:

I hereby give notice of withdrawal from the Supply Contract relating to the following Products: __________ Contract / proposal reference no.: _______ Concluded on: _______ Company name: _______ VAT number: _______ Name of signatory: _______ Address: ______ E-mail associated with the relationship: ____________________ Date: __________ Signature (if the form is submitted on paper): __________

14. Industrial and intellectual property rights

All content of the Application — text, documents, trade marks, logos, images, graphical elements, source code, their arrangement and adaptations — belongs to the Owner or to the respective rights holders and is protected by copyright law (Italian Law 633/1941) and trade mark law (Legislative Decree 30/2005).

The Application may contain images, documents, logos and trade marks of third parties, used with the authorisation of their respective owners.

Save for uses permitted by law and for personal consultation, it is not permitted to copy, reproduce, modify, distribute, publish, decompile or otherwise use the content of the Application without the Owner's prior written consent. In particular, the systematic extraction of content, including by automated means, for commercial purposes or for training artificial intelligence systems is prohibited.

Nothing in these Conditions may be construed as granting any licence or right over the content of the Application.

15. Permitted use of the Application

The User undertakes to use the Application in compliance with the law and these Conditions and, in particular, not to:

  • access or attempt to access areas, systems or data not expressly made available;
  • interfere with the proper functioning of the Application, overload its infrastructure, or circumvent security measures and anti-abuse limits;
  • carry out bulk automated collection of content or data (scraping), except with express written authorisation;
  • use the Application for unlawful purposes or in breach of the rights of others.

16. Exclusion of warranty in respect of the Application

The Application — as an informational website — is provided “as is” and “as available”. The Owner does not warrant that it will meet any specific requirement of the User, that it will be free from interruptions, errors, viruses or defects, or that its content will at all times be complete and up to date.

The Owner endeavours to ensure the continuous availability of the Application, but access may be suspended, including without notice, due to faults, maintenance, updates, causes beyond the Owner's control or events of force majeure.

Warranties relating to the Products are governed exclusively by the Supply Contract and the applicable service levels, and are unaffected by this article.

17. Limitation of liability

The limitations and exclusions set out in this article do not apply in the event of wilful misconduct or gross negligence on the part of the Owner, nor in cases where the law does not permit liability to be limited, including personal injury. Every provision of this article is subject to that reservation, which applies to its entire content.

To the extent permitted by law, and subject to the reservation above, the Owner is not liable for:

  • disruptions or malfunctions connected with the use of the internet outside its own sphere of control or that of its suppliers;
  • damage, loss or costs suffered by the User due to non-performance of the contract for reasons not attributable to the Owner, the User being entitled in such case to the return of amounts paid in respect of the part not performed, together with related ancillary charges;
  • fraudulent or unlawful use by third parties of credit cards or other payment instruments, the Owner never coming into contact with the relevant data;
  • loss of business opportunity, loss of profit, loss of goodwill or of data, and generally indirect or consequential damage that is not an immediate and direct consequence of a breach by the Owner;
  • incorrect or improper use of the Application by the User or by third parties;
  • the issue of incorrect tax documents due to inaccurate or incomplete data supplied by the User;

In relations with the Professional User, and always subject to the reservation in the first paragraph, the Owner's aggregate liability on any ground connected with use of the Application may not exceed twice the amount paid by the User to the Owner in the twelve months preceding the event.

18. Force majeure

The Owner is not liable for failure or delay in performing its obligations due to events of force majeure or otherwise to unforeseeable circumstances beyond its reasonable control, such as, by way of example, natural disasters, measures of the authorities, prolonged interruptions of telecommunications or electricity networks, conflicts, epidemics or strikes.

Performance is suspended for the duration of the event. The Owner takes all reasonable steps to identify solutions allowing proper performance despite the continuation of the event and informs the User promptly. Where the event continues for more than 60 (sixty) days, either party may withdraw from the contract without charge, save for payment of services already performed.

19. Links to third-party sites

The Application may contain links to third-party sites or applications, over which the Owner exercises no control and for whose content it is in no way responsible.

Where such links lead to services provided by third parties, those relationships are governed exclusively by the general terms laid down by those third parties, in respect of which the Owner assumes no responsibility.

20. Protection of personal data

Personal data is processed in accordance with Regulation (EU) 2016/679 and applicable national law, as described in the Privacy Policy and the Cookie Policy.

Where, in performing a Supply Contract, the Owner processes personal data on behalf of the User, the parties enter into a specific agreement under Article 28 GDPR, which forms an integral part of the Supply Contract.

21. Specific approval of clauses

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the User declares that they have read, understood and specifically approve the following clauses:

§ 4 (Right to amend the Conditions) — § 7 (Suspension and closure of the account) — § 9 (Automatic renewal of the subscription and automatic conversion of the trial period) — § 11 and § 12 (Limits on and exclusions from the option to withdraw) — § 14 (Prohibition on systematic extraction of content) — § 16 (Exclusion of warranty in respect of the Application) — § 17 (Limitation of liability and cap) — § 18 (Force majeure and withdrawal) — § 22 (Governing law and exclusive jurisdiction).

Approval is given by ticking the relevant box when accepting the commercial proposal.

22. Governing law and jurisdiction

These Conditions are governed by Italian law, excluding its conflict-of-law rules and the 1980 Vienna Convention on Contracts for the International Sale of Goods.

Any dispute concerning the interpretation, performance or validity of these Conditions shall fall within the exclusive jurisdiction of the Court of Avellino, Italy.

23. Final provisions

The invalidity or ineffectiveness of any individual clause does not affect the validity of the remaining provisions, which continue in full force; the invalid clause is replaced by operation of law with a valid provision achieving, so far as possible, its economic purpose.

The Owner's tolerance of conduct by the User that departs from these Conditions does not constitute a waiver of the rights arising from them.

The User may not assign the contract or the rights arising from it without the Owner's prior written consent. The Owner may assign the contract to parent, subsidiary or affiliated companies, or in the context of corporate reorganisations, giving notice to the User.

Communications between the parties are validly made to the addresses set out in § 1 and to the e-mail address provided by the User.

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